In this ground-breaking book, Duane argues that companies of the 1990s will derive their real competitive advantage from labor-management cooperation. At the heart of labor-management cooperation is the grievance process. Accordingly, over 40 practical propositions considering the determinants of forward-looking grievance resolution are identified and discussed. Whether you are interested in the rapidly changing industrial-relations environment or actually work in the labor-relations field, this book is a most valuable resource.

It is widely argued that America, along with some other Western countries, struggles to introduce more flexible ways of working because of a prior history of industrial conflict. This book argues for a more nuanced view of U.S. labour history.