Customer Service
Our Customer Service team is available 24/7. Just call
1-800-877-4253.

Mailing address
Questia
Cengage Learning
27500 Drake Road
Farmington Hills, MI
48331-3535
USA

Help

Have a question about Questia School? We’ve provided answers to some frequently asked questions below. If you don’t find the answer here, please contact Customer Service.


Using Questia School

How do I perform a search or advanced search on Questia School?


Begin with the search box at the top of every page. From the results page, you can refine your search using any of our available search filters. Watch a video demonstration.

How do I highlight or cite a passage in a book or article?


To create a highlight or cite a passage when reading a book or article, click or tap on the first word you want, and then click or tap on the last word you want. Everything between those two words will be selected and a menu of options like highlight and cite passage will appear.

How do I create a bibliography?


Once you have saved work in a project, open your project, select items to include in your bibliography, and click "Create bibliography." From there, simply choose your bibliography style, and Questia School handles the rest. Be sure to read the help notes once your bibliography is created. Watch a video demonstration.

How do I access my research on Questia School/How do I manage my projects (formerly named "Work")?


Your active project is indicated in the header of almost every page on the site. Click it to open your project. If you have multiple projects, a menu will be available, allowing you to open or activate any of your projects. Watch a video demonstration.

Where can I find your 6,000+ research topics plus complete lists of all your books and journal, magazine and newspaper articles?


Open the “Browse our library” menu at the top of every page.

Can I use Questia School's project folders, citation, bibliography and note taking tools with books or articles not in the Questia School library?


Yes. You can create and save notes, citations, and bibliographic references using Questia School's Manual Citation tool or Browser Extensions. Learn more


Questia School subscriptions

I am a student. How do I subscribe to Questia School?


Questia School accounts are only offered as part of an institution subscription. If your school offers Questia School, contact your school’s account administrator for access.

I am a primary or secondary school or school district. How do I subscribe to Questia School?


Contact a Gale School Sales representative.
Phone: 1-800-877-4253
Fax: 1-800-414-5043
Email: questiaforeducators@cengage.com

I am a college or university. Can I subscribe to Questia School?


Questia School is offered as an institution subscription to primary and secondary schools. Please go to www.questia.com to view our subscriptions for college and university students.

Can I share my account with other users?


Sharing your account with others is a violation of Questia's Subscriber Agreement. This policy is in place to protect our copyrighted books, magazines, journals, and newspapers. To that end, Questia monitors for account sharing. Be aware that sharing your account may result in additional charges to your school’s subscription or the permanent discontinuation of your account.

Can I download or print books and articles?


You can print individual pages from books or articles, but we must limit it to one page at a time. You cannot download books or articles.

While we understand downloading or printing entire books would be helpful to our users, this limitation is necessary to help protect our publishers' copyrighted material and prevent its unlawful distribution. We apologize for any inconvenience.

Can I use your service with my e-reader or tablet?


If your e-reader or tablet has Web browsing capabilities, you will be able use many of the services available on the website. However, depending on the specific device you’re using, there may be some feature limitations. If you are interested in subscribing to Questia School, and plan to use our service with your e-reader or tablet, we recommend that you take Questia School for a test drive by contacting your sales representative for a trial.


Login issues

Why can't I log in?


If you are unable to log in, it may be due to an incorrect username or password. If you have forgotten your login information, ask your instructor or supervisor for assistance, or contact your school’s account administrator.

If you continue to have problems logging in, it may be because cookies are disabled in your Web browser. To learn more about enabling cookies, please visit your browser’s website. Here are links to a few of the most popular browsers:

How do I retrieve my username or password?


If you are having problems with your Questia School account or have forgotten your login information please contact your account administrator (librarian or teacher) to make sure you are logging in with the correct information.

If you are unable to reach your account administrator and are in the U.S. or Canada, please call or email our Technical Support team:
Phone: 1-800-877-4253
Email: gale.technicalsupport@cengage.com


Questia School content

How is Questia School's content selected?

Questia School titles are selected by professional librarians with years of experience in collection and access issues. Subject coverage is continually reviewed using a mixture of traditional and innovative techniques. Criteria for shaping the collection include identifying notable books, widely-cited titles, widely-held titles, recommendations from faculty and librarians, titles from reputable commercial and academic presses, citation analysis, and more. Standard review sources as well as specially designed selection services are used. Titles selected are primarily English-language titles. Depth of coverage within a discipline varies according to the needs of the Questia users.

Factors considered in individual title selection include:

  • Authority, including accuracy of content and qualifications of the authors/publishers of the work.
  • Scope, including currency and depth of coverage.
  • Treatment, including usefulness to a diverse audience and balance of viewpoints presented.

I find some content to be inappropriate for my students. Who do I contact?


Please contact our Customer Service department for any content concerns you have.
Phone: 1-800-877-4253
Email: gale.customerservice@cengage.com


Copyright Notice & Complaints

Trademarks and fair use of copyrighted material on Questia
Questia makes no claim of ownership in service marks and trademarks ("marks") other than their own. Any use of another parties marks in the QuestiaSM service is done with permission of the mark owner and/or replicates their use in an original publication and is herein considered fair use.

The Questia service is primarily targeted at the educational market, to be used by individuals for their personal research. To the extent that third party literary, musical, choreographic, pictorial, graphic, and architectural works are incorporated in works accessible through the Questia service, Questia's use is de minimis and/or authorized by the copyright owner, and Questia has no reason to believe such use adversely affects the market for the sale of such third party material.

Procedure for making claims of copyright infringement
Questia respects the intellectual property rights of all individuals, businesses, and organizations. Before we make any content available to our users, we investigate the legal status of that material and obtain what our investigations indicate are the necessary copyrights. If you believe that your copyrighted work is accessible on this site in a way that constitutes copyright infringement, you may notify us by providing our agent with the following information:

  1. Identification of the copyrighted work(s) claimed to have been infringed;
  2. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Questia to locate the material;
  3. A statement by you or your authorized agent (the "Complaining Party") that you are the owner of an exclusive right that is allegedly infringed;
  4. Information reasonably sufficient to permit Questia to contact you or your authorized agent such as an address, telephone number, and, if available, an email address;
  5. A statement that the Complaining Party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the Complaining Party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; and
  7. A physical or electronic signature of the Complaining Party.

In accordance with Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement should be sent to the attention of Designated Copyright Agent for Questia via our online form.

Upon receipt of your written notification containing the above information, Questia will:

  1. Take reasonable steps to promptly verify the alleged infringement;
  2. Contact the Complaining Party with the results of our investigation and, if warranted, by our investigation;
  3. Remove or disable access to the material that is alleged to be infringing.


Billing questions

How do I renew my school's subscription?

If you are concerned about your upcoming Questia School renewal please call or email our Customer Service team:
Phone: 1-800-877-4253
Email: gale.customerservice@cengage.com

Where do I send payment for my school's subscription

Please send all checks with your invoice information to:
Gale
PO Box 95501
Chicago, IL 60694-5501

How do I get a copy of my invoice?

To obtain a copy of your invoice please call or email our Customer Service team:
Phone: 1-800-877-4253
Email: gale.customerservice@cengage.com



Questia Research Tutorials and Course Assignments

I’m an instructor, where do I create and manage the assignments?

Click on the Tutorials button at the top of the website, and you will go to a dashboard where you can create and manage your assignments.

I’m an instructor, is there an activation code I provide to my students?


Yes. When you create a course of Questia School assignments, an enrollment code will appear on your dashboard. Provide this code to your students who need to follow these steps:

  • Log in to their Questia School account.
  • Click on Tutorials at the top of the site to get to their dashboard.
  • Click on the link in the left navigation to Enroll in a course.
  • Enter the enrollment code in the field provided.

I’m a student, where do I find the Questia assignments my instructor has given me?


Click on the Tutorials button at the top of the website, and you will go to a dashboard where you can see the assignments your instructor has given you. If you are accessing Questia School for the first time, you must enroll in your instructor's Questia course by supplying the enrollment code provided by your instructor.

Questia School Writing Center

Can I write a paper in Questia School?

You can write a thesis, outline, and bibliography in Questia School and export them to write your final paper. When it comes to your final paper, you write that outside of Questia School, using tools such as Microsoft Word, Googledocs or other word editors.


Can I export my saved work from Questia School?

Yes, you can export you thesis, outline and bibliography.

Can I upload a paper or other document into the writing center?

Not at this time.

If my subscription ends, can I still access my thesis, outline, bibliography and other work saved in Questia School?

Yes, you will always have access. Just login using your email and password.

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